Important Information About Your DC 37 Health & Security Plan Benefits During COVID-19


DC 37 Health & Security Plan Services Impacted by COVID-19

MELS (Municipal Employees Legal Services)

During this time, MELS and its attorneys are continuing to provide legal assistance to our DC 37 participants. Please call the MELS Intake Telephone Line at 212-815-1111 with any questions about pending legal matters or for assistance with any new COVID-19 related legal matters.

Personal Services Unit (PSU) – Telephone Counseling Available

PSU will continue to provide short term telephone counseling for personal issues, work-related concerns, and provide referrals as needed. Social workers are also available to provide stress management techniques and assist members coping with the emotional stress related to COVID-19. Please call the PSU Screening hotline at 212-815-1250.

DC 37 Dental Centers Closed

Given our concern for your well-being and following the recommendations of the American Dental Association and NYS Department of Health, both the Manhattan and Brooklyn Dental Centers are closed until further notice.  All appointments will be rescheduled when we resume operations. Starting Monday, March 23, 2020, both Dental Center locations at 115 Chambers Street and 186 Joralemon Street are physically closed.

Dental Center Staff will be available via telephone to consult on Dental Care Emergencies. Members with Dental Care Emergencies can call 212-766-4440, ext. 102 to leave a message to speak to a Dentist or ext. 123 to leave a message to speak to a Supervisor. Our Dental Center staff will be regularly checking these two telephone extensions throughout the day and returning voicemail messages.

Audiology Services Suspended

All Audiology Services have been suspended effective Monday, March 23, 2020 at our current location (55 Water Street).  As soon as we resume operations, we will reschedule all March and April appointments as quickly as possible. We will not be scheduling any new Audiology appointments for the month of May until operations restart. Please check this website for future updates. To speak to an Audiology Services representative, please call 212-791-2126.

Optical Voucher Requests on Hold

DC 37 Health & Security Plan Optical Vouchers will not be processed or mailed to participants until further notice. Please hold all requests for Optical Vouchers or voiding of Optical Vouchers at this time. We will be working with our Optical Providers to extend the length of existing Optical Vouchers and/or reissuing new Optical Vouchers when we resume operations at 55 Water Street.

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